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How to Handle Underpayments

If a customer pays less than the full invoice amount, record it as a partial payment. The invoice status updates to Partially Paid and the remaining balance…

Steps

  1. Go to Get Paid → Invoices and open the row actions menu (⋮) on the invoice.
  2. Click "Record payment" and enter the amount actually received.
  3. Save - the invoice status updates to Partially Paid and the remaining balance is tracked automatically.
  4. Follow up with the customer for the remaining balance as needed.

Related Articles

  • How to Record Partial Payments
  • How to Manage Overdue Invoices
  • How to Handle Overpayments

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