Skip to main content

Why Are Action Buttons Not Responding

"Add to Group," "Merge," and "Archive" stay disabled until at least one contact checkbox is selected - that's almost always the reason they look unresponsive.

Steps

  1. Go to Contacts.
  2. Check the checkbox beside at least one contact.
  3. Confirm the toolbar buttons (Add to Group, Merge, Archive) are now enabled.
  4. If a button still doesn't respond after selecting a contact, try refreshing the page.

Related Articles

  • How Do I Select Multiple Contacts?
  • What Does the Checkbox Beside Contacts Do?
  • How Do I Merge Contacts?

Was this article helpful?

Your feedback helps us improve our documentation.